The same time, we also attach great importance to services, the company’s service mechanism: customer return visits, continuous improvement, rapid response, efficient and accurate, to ensure stable and efficient operation of products, to a large extent to help customers improve economic efficiency. The advanced nature of technology is the guarantee of product quality, and the company will have completely independent intellectual property rights.
Training: Our department has a “Laser Processing Technology Training Center” to provide equipment technicians with free equipment operation, maintenance and process technology training. After the equipment is installed and commissioned, we can also provide on-site training instructions for the operators according to your needs until your technicians can work independently.
Installation: We will be responsible for the free installation and commissioning of your purchased equipment so that the machine can be put into service as soon as possible.
Service outlets: We have established a comprehensive marketing network in China and the international marketing network is constantly evolving. You can check out our service network on our official website. After-sales service response time is 24 hours. You can call a service call or send an email. The after-sales engineer will give a clear response within 24 hours or confirm whether it is necessary to go to the equipment site.
Online service: We have established a variety of online service channels, you can contact us through customer service phone, customer service email, website online, website message and other channels to get the services you need.
Spare parts: To use original spare parts and consumables can optimize machine productivity. We can guarantee that there are enough spare parts and guarantee a preferential price and fundamentally to control the quality of the repair.
It is our commitment to fix all problems as quickly as possible after they are brought to our attention. If you have any questions about our support policies please contact us.
Application Consulting: Our consultants understand the application of cutting and welding technology. We are always ready to provide you with information about products, prices, technology, industry solutions, etc., and share our valuable knowledge to help you develop optimized solutions.
Inspection reception: You can make an appointment to visit the exhibition hall and visit the company on-site inspection. We will provide you with a professional receptionist.